Wood County Human Services offers services for individuals experiencing crisis events. Crisis is defined in the Wisconsin Administrative Code DHS Chapter 34 as “a situation caused by an individual’s apparent mental disorder which results in a high level of stress or anxiety for the individual, persons providing care for the individual or the public which cannot be resolved by the available coping methods of the individual or by the efforts of those providing ordinary care or support for the individual.”

Crisis services may include:

• Crisis Intervention Hotline
• Mobile Crisis

Crisis Intervention Hotline

Crisis Interventionists are available to provide a listening ear, assist with problem solving stressful situations, assess need for referrals to community programs, provide approval for mental health detentions in collaboration with law enforcement, initiate a response from mobile crisis personnel, and make referrals to other available resources.

Mobile Crisis

In some situations, Crisis Intervention may determine that a mobile crisis assessment is needed. Wood County Human Services mobile crisis service is certified under Wisconsin Administrative Code DHS Chapter 34, Subsection III. Mobile crisis responders provide onsite, in-person intervention for individuals experiencing a mental health crisis. These responders, often with assistance from law enforcement, assess individuals experiencing a crisis to determine if they are a danger to themselves or others and whether or not the person can remain safely in the community (diversion) or if they require hospitalization (detention). These responders are available from 8 a.m. to 12 a.m. on weekdays and 12 p.m. to 8 p.m. on weekends and holidays.